Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit Position OverviewServing in the role ofSecurityAnalyst, you will join Vectra's MXDR team and use your knowledge of attack and penetration techniques to analyze and interpret real and persistent threats against our customers, piece together indicators of an attack to enumerate the kill-chain, and explain the observed threats in a meaningful and actionable way to both prospects and customers. This is a customer-facing role.You will be responsible for post sales customer engagement, planning, optimization, and follow-on services and support of the Vectra Platform along with EDR and 3rd party integrations at customer sites. The successful candidate will have sound technical experience and skills, blended with strong interpersonal, communication, and project management skills.You will resolve complex cyber security challenges and help customers learn how to distinguish benign from malicious network behavior. Leveraging cloud data and advanced machine learning models, you will apply your experience in defending vulnerabilities in real-world networks to anticipate customer challenges and help progress the core technologies of the company – with a focus on empowering customers to get ahead of the threat.This is a highly technical role and deep knowledge of Linux and networking is required, as well as a strong background in security. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization.When not working with customers and analyzing the threats present within their networks, as an Analyst you are expected to research new security topics, engage in bug-hunts, and contribute to the community in a way that helps grow both your personal and company brands. As the voice of the customer, you will be an integral part of our success.Your role at a glanceEngage with enterprise customers as a Vectra product expert to support implementation of the Vectra solution at their sites.Assist customers with the integration of Vectra into existing ecosystem and toolsConduct health checks and architecture reviews, providing technical expertise and real-life experience in creating solutions, designs, and recommendationsIdentify blind spots in customer network security architecture and provide expert guidance on remediationBe a strong voice for your customers across business to identify new detection models, identify new product features, build content for both internal and external customer knowledge bases, and ensure that successful Vectra deployments.Drive high levels of customer satisfactionProvide training and guidance to customers in proper usage of the Vector platform.Analyze threats, piece-together exploitation trails, and study lateral movements of attackers within customer networksExpertly explain to customers your conclusions and recommendations for mitigating or remediating an in-progress attackProvide an attackers-eye-view to the evidence presented by the clients' products and educate customers to the technical nature of the threatPursue security research topics that contribute to the knowledge and enumeration of new threatsTravel expected 20-30%To be successful in your new role, you haveSolid experience working in a technical customer-facing role or in an end user/customer environmentRelevant professional security consulting experienceDemonstrated experience in working with broad cross-functional teamsExceptional ability of presenting and explaining technology to people with less technical knowledgeExcellent organizational, analytical, and writing skillsAbility to work independently and adapt quicklyThe technical essentialsGood understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)Understanding of network architectures including SPAN/mirroring configuration & network monitoring technologies (switching technologies)Understanding of network protocols such as TCP/IP, DHCP, DNS, NAT, VPN, PKI, RADIUS, etc.Good understanding of SQL and non-SQL databasesProficiency with packet capture tools, PCAPs, and their analysisExperience with EDR tools including Crowdstrike, Microsoft Defender for Endpoint (MDE) & SentinelOneExperience that impresses us as a plusExperience with Active Directory, LDAP, VPN, firewalls, policy management, and LAN/WAN/Internet services administrationUnderstanding of Cloud architecture for AWS and/or Azure; experience deploying in Cloud (AWS/Azure) architecture environmentsScripting skills (preferably Python or Powershell) highly desired. Open source development a plus.Experience working with LLMs, prompt design & iterationVectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.