Workshop Operations Manager
This is a key position in our service workshop, overseeing the day-to-day operations to maximise efficiency and technician productivity.
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About the Role
The successful candidate will be responsible for:
* Managing workshop throughput and allocating tasks to technicians based on their skills and workload.
* Ensuring all work is documented and processed according to manufacturer guidelines.
* Leading by example in managing health and safety protocols and ensuring compliance with industry standards.
* Completing training needs analysis and coordinating diagnostic work with technical advisors.
Key responsibilities include:
* Organising and scheduling workshop activities for maximum efficiency.
* Allocating work to technicians based on their skills and workload.
* Maintaining quality control and resolving technical concerns.
* Supporting diagnostic work and advising on complex repairs.
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Requirements
To succeed in this role, you will need:
* An automotive technical qualification.
* Proven experience in workshop leadership or coordination, ideally with a premium brand.
* Strong knowledge of workshop processes, diagnostics, and quality control.
* Excellent organisational skills in a fast-paced environment.
* Clear and confident communication with customers, technicians, and suppliers.
* IT literacy (MS Office, Dealer Management Systems, diagnostic platforms).
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Benefits
We offer:
* A competitive salary.
* Performance-based incentives.
* Ongoing manufacturer training and career development opportunities.
* Employee benefits including a staff referral bonus scheme, staff purchase scheme, PRSA company contributions, VHI employee assistance programme, flu vaccine, eye test, cycle to work scheme, and a friendly working environment.
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About Us
We are a leading dealership group with a reputation for excellence in the Irish automotive industry. Our mission is to achieve complete customer satisfaction through passion, innovation, and modern dealerships. We have several sales dealerships and service centres in Dublin and Cork, and we are committed to providing exceptional service and support to our customers.