Job Title: Clerical Manager in Radiology – Grade VI
Reference No: 08.015 (2025)
Department / Directorate: Radiology Department, Radiology Directorate
Reports to: Radiography Services Manager 3 or Deputies
Tallaght University Hospital (TUH) is a model 4, voluntary, academic teaching hospital partnered with Trinity College and situated in south west Dublin. With a staff of over 4,000 people from 63 different countries, it provides both acute and tertiary care to an increasing population of circa 800,000 people and is a provider of local, regional and national specialties. It is also a National Urology Centre, the second largest provider of dialysis services in the country, Pelvic and Acetabulum National Centre and a designated Trauma Unit.
The Hospital is part of the newly established HSE Dublin & Midlands Region, which serves a population of over 1.2 million across seven counties, and operates under the governance of an independent Board of Directors who give their time on a voluntary basis. TUH is also supported by the Adelaide Health Foundation, the Meath Foundation and Tallaght University Hospital Foundation.
TUH recognises the role it plays in our community both as an employer and provider of healthcare and is committed to building a sustainable future for our region both now and into the future with a focus on patient outcomes.
The Hospital is ambitious, recognising that healthcare delivery is undergoing seismic change and will be different now and into the future, largely due to digital and technological advances along with research continuing to discover and test new treatment options. TUH wants to be a leader in determining that future. It is a“Hospital without Walls” always looking to optimise care both within and beyond in line with the Sláintecare vision of providing the right care, in the right place, at the right time whilst empowering our patients and staff.
TUH Vision and Values
The vision of the Hospital is “People Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.
Our TUH CARE values – for patients, their families, our community and staff are:
* Collaborate – together and with our academic and care partners
* Achieve – our goals, positive outcomes and wellbeing
* Respect – for patients, each other and our environment
* Equity – for patients and staff
At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.
Purpose of the role:
The Grade VI Clerical Manager in Radiology will be responsible for management of the Radiology Clerical team under their supervision, to ensure the smooth running of clerical services within Radiology in TUH main Radiology Department and the Primary Care Radiology Department. The Grade VI will support the Radiology Clinical Director and Radiography Services Managers in relation to clerical services.
Overview of role:
Key Duties and Responsibilities
* Support the Radiography Services Managers in relation to radiology clerical services
* Manage the clerical teams within the hospital's main radiology department and the primary care centre radiology department
* Ensure the smooth operation of clerical services within the radiology directorate
* Engage with HR for recruitment of clerical staff for the radiology directorate
* Manage staff rosters to ensure adequate clerical coverage
* Liaise with HR on grievances and disciplinary matters
* Work with the RSMs to ensure the administrative function is within budget, developing business cases for new or replacement pay and non-pay items
* Manage CORE for all clerical staff within the radiology directorate
* Provide updates for weekly and monthly TUH/HSE reports as requested
* Collaborate with the Clinical Director and Radiography Services Managers on initiatives within the directorate
* Participate in waiting list management and escalate issues appropriately
* Promote continuing education for clerical staff
* Ensure staff understand the importance of quality and work to standards
* Handle patient advocacy queries
* Perform any other duties as assigned
* Work effectively as part of a team delivering high-quality radiology services
Qualifications & Experience required
* Must have at least Grade D3 in five subjects in the Leaving Certificate or equivalent, or passed an equivalent QQI qualification (Fetac Level 5)
* Four years’ relevant experience, including administration in the health sector or related industry
* Minimum of 1 year supervisory/management experience
* 3rd level qualification in a relevant field
* Practical IT skills, including NIMIS
* Fluent in English, both spoken and written
* Willingness to attend HR management workshops
* Exceptional communication and interpersonal skills
* Organised, detail-oriented, with a continuous improvement mindset
* Ability to meet tight deadlines
* Strong relationship-building skills, customer-focused, results-oriented
Desirable:
* Experience with NIMIS
* Experience in an acute hospital setting
* Degree in a relevant field
Reward & Recognition
* Remuneration according to the Department of Health salary scales, grade code 0574
* Permanent, full-time, pensionable position
* Annual leave entitlement: 30 days
* Work hours: 35 hours/week over 5 days, with hours between 8 am and 8 pm, across 7 days as needed
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