At Glenveagh, we're proud to build homes and support communities. And we build strong teams that enable us to do that.As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.We are currently looking for a Customer Care Manager to join our Head Office team in Maynooth.Key responsibilities and dutiesManaging the customer care supervisor and coordinators and providing supportDealing with all legal and escalated issuesLiaising with OMC's, arranging inspections/snagging and arranging sign off. Ensuring site teams close out any issues arrangedLiaising with design teams, consultants, construction teams to ensure any queries are addressed from issues identifiedManaging Zendesk and ensuring reports are issued on weekly basis, ensuring the teams KPI's are being metManaging maintenance out of hours contractorsQuarterly lessons learned meetings and presentation with various departmentsManaging all residents' association, attending meetingsDealing with all legacy issues and overdue ticketsDealing with customers in a professional matterRegular meetings with subcontractors and suppliersEnsuring outstanding and legal undertakings are closed out in a prompt manner.Reviewing customer care costs on quarterly basisRequirementsProven experience managing customer care teams, including supervisors and coordinatorsStrong background in handling escalated customer issuesExperience liaising with OMCs and coordinating inspections, snagging, and sign-offsAbility to work closely with design, consultancy, and construction teams to resolve technical queriesProficiency in using Zendesk or similar customer service platforms, with experience producing performance reports and tracking KPIsStrong contractor management skills, including overseeing out-of-hours maintenance servicesExcellent presentation and communication skills, with experience leading cross-departmental meetingsProven ability to build and maintain relationships with residents' associations or community groupsExperience managing and resolving legacy issues and backlog tickets effectivelyDemonstrated professionalism and customer service excellence in dealing with clientsStrong negotiation and stakeholder management skills, including regular engagement with subcontractors and suppliersStrong financial acumen with experience reviewing and managing customer care budgets or costs on a quarterly basisOur ValuesCollaborative:Proven ability to work effectively within a team environmentCustomer Focused:Strong problem-solving skills with a customer-first mindsetSafety First: Committed to maintaining a safe and inclusive working environmentCan-Do:Proactive and solution-oriented mindset with a willingness to go the extra mileInnovative:Open to new technologies and methodologies to enhance efficiency and effectivenessBenefitsCompetitive salary in one of Ireland's fastest growing PLCs with regular compensation reviewsPerformance related bonusComprehensive health insurance for you and your dependentsContributory pension schemeTax saver travel and bike to workPaid volunteering daysContinuous Professional development (CPD) programme & fundingEmployee Assistance ProgrammeLong term illness coverPeace of mind with life assuranceFamily friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leavesEmployee committees - Employee Network Groups, Sports and Social, Great Place to WorkAn exciting Wellbeing Programme with events and activities running throughout the year both online and in-personGlenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting INDHP