Overview
JLL empowers you to shape a brighter way.
Our people are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
This role is based on-site in Dublin, Ireland and is a full-time position on the Amazon account for the Integrated Facility Management business line.
Responsibilities
Take ownership of internal and external visitor experiences, delivering core front-of-house services including sign-in, badging, luggage management, and lost and found.
Greet, assist, and direct candidates, new hires, visitors, and the general public while receiving and relaying telephone, email, and other queries.
Maintain awareness of onsite events to personalize visitor experiences and uphold presentation standards across front-of-house and meeting areas.
Perform physical setup of meeting and event spaces following team guidelines and Environment, Health & Safety considerations while monitoring room environments for furniture, equipment, and consumables.
Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces.
Coordinate daily with security and janitorial teams on meetings and events while providing timely, accurate responses to enquiries.
Support space audits, walk-the-store processes, and other facilities services including trouble tickets, mail services, and administrative tasks.
Required Qualifications
Experience in reception, concierge, or related field with excellent people skills for interacting with diverse client staff.
Previous experience working within a high-profile corporate environment.
Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems.
Very high attention to detail with outstanding customer service skills and confidence communicating at all levels.
Ability to maintain professionalism at all times and serve as a team ambassador.
Excellent team player with commitment to going above and beyond for colleagues.
High awareness of local area services including shops, restaurants, hotels, and transport.
Preferred Qualifications
Previous catering or hospitality experience.
Facilities Management exposure.
Experience with meeting room booking systems and event coordination.
Knowledge of corporate security protocols and emergency procedures.
Experience supporting administrative tasks and customer service in corporate environments.
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