Overview
Role:
IT Support Analyst
Location:
Dublin 13 - office based
Job Type:
Permanent - Full time
Salary:
Negotiable depending on experience
Your new role includes
Front-Line Support & Operations: Serve as the first point of contact for all on-site IT needs.
You will manage the full lifecycle of support tickets via Freshdesk, troubleshooting everything from Windows hardware and Microsoft 365 applications to mobile devices and peripherals.
ERP Migration & Data Readiness: Play a pivotal role in our transition to a new ERP system.
This includes performing data cleansing and validation, identifying data gaps with business users, and supporting critical migration testing and User Acceptance Testing (UAT).
Infrastructure & Asset Management: Maintain a precise IT asset register for all devices and licenses.
You will oversee the procurement, setup, and decommissioning of equipment to ensure a stable and scalable office environment.
Systems Documentation & Reporting: Bridge the gap between technical requirements and business needs by documenting current "as-is" processes and future "to-be" workflows.
You will also use
SQL
and
Power BI
to support data reconciliation and create insightful operational reports.
Experience you need
3–5 years of proven experience in IT support or systems administration.
A third-level qualification in a relevant IT or technical field.
Advanced proficiency in Windows environments, Microsoft 365, and service desk ticketing systems.
A proactive, customer-first mindset with the ability to explain complex technical issues to non-technical staff.
Desirable
Prior experience supporting ERP migrations or platforms (e.g., Advanced Opera 3).
Familiarity with data analysis tools like SQL or Power BI.
Understanding of basic networking and process mapping.
What's next
Apply Nowto submit your application and we will be in touch asap for our initial screening.
If this role isn't the perfect match but you're interested in similar opportunities, feel free to get in touch.
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