Location:Dublin, IE
Company: Irish Life Financial Services Limited
* Full Time Permanent position
* Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
We have a vacancy for a Health Transformation Specialist to work within the Business Transformation team within our Health Operations team. *This role can be based in our Cork or Dublin offices*
Reporting to the Senior Transformation Analyst, the successful applicant will be part of a driven team, who are supporting the strategic ambition through innovation and automation to deliver exceptional service and quality standards while also fostering the perfect customer experience within the claims operations environment.
What you will need to be successful in the role
* Subject Matter Expertise: Using their knowledge and experience, will support delivery of our transformation programme
* Delivery Framework: Adherence to Delivery Framework using prescribed processes and templates
* Business Requirements Development: Create project plans and briefs to support operational deliverables: defining scope, deliverables, budgets, timelines & milestones and critical path
* Technical Requirements Development: Works closely with both internal and outsourced developers on reviewing solution designs to ensure suitability for the business and strategy
* Benefit Realisation: In conjunction with the business, establishes appropriate metrics and tracks benefit realisation for the project through management information
* One Irish Life: Support the implementation of group initiatives and participate in required work shops
* Stakeholder Interaction: Interacts effectively with all stakeholders internal (including project resources) and external (TPA/External Providers)
* Change Management: Prepares the business through business readiness initiatives, including liaising with our company trainer when needed
* Business Knowledge & Communications: Displays a thorough understanding of the business, specifically claims assessment and processing.
* Risk Management: Proactively manage risks and issues through accurate and timely identification, mitigation and closure
Suitable candidates will ideally have:
* APA PMI Qualified
* Project delivery experience
* Customer journey mapping experience
* Excellent knowledge of health insurance plans and relevant legislation.
* Excellent communication and interpersonal skills
* Be a self-starter and willing to act on own initiative
* Managing a demanding workload with an ability to prioritise effectively
* Act as part of a team and give full participation and commitment to fellow team members to meet common goals
* Ability to absorb information and get up to speed quickly with business processes and systems
Key Competencies
Drive for Results
Innovation and Change
Communication & Influencing
Problem Solving and Decision Making
Risk and Control
Team Working & Cross Functional Collaboration
About us
Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.