Our Client is currently recruiting a
First Notification of Loss (FNOL) Claims Handler
based in their South Dublin office (Dublin 16).
Our Client is a dedicated, broker-only underwriting agency acting as a product producer on behalf of top-rated European and Irish insurers. They perform all the duties of an insurer, including underwriting, pricing, distribution, branding, broker agreements/schemes, accounts reconciliation, and full claims handling and settlement.
To deliver these services to the highest standards, our Client employs experienced, high-calibre professionals and provides a positive, team-focused working environment with valuable on-the-job training.
This is a
full-time permanent contract
, and the successful candidate will report directly to the
Claims Operations Manager
.
Ideal Candidate
* 1–2 years of relevant FNOL claims handling experience.
* Minimum APA qualified or grandfathered, ideally working towards CIP.
* Must have previous motor experience.
Key Duties & Responsibilities
* Day-to-day handling of all claims post, notifications, processing, and phone calls.
* Compliance with insurance company binders and claims authority/reporting rules.
* Ensure best practice for departmental efficiency and service.
* Log all notifications, reserve amendments, and payments by month-end.
* Assist in producing month-end reports and recording monthly payments.
* Maintain excellent service standards for customers, brokers, and third parties.
* Report directly to the Claims Manager and/or insurance carriers.
* Assist with insurer audits.
* Appoint approved repairers, loss adjusters, engineers, medical and legal experts.
* Aim for early settlement without legal experts where possible.
* Observe PIAB rules on reported claims.
* Attend settlement negotiations if requested.
* Provide training on monthly and quarterly reporting (training will be provided).
* Perform other duties as required by management.
Key Skills
* Minimum 1-2 years FNOL claims handling experience.
* APA/Grandfathered status, ideally working towards CIP.
* Strong customer focus and ability to achieve win-win outcomes.
* Awareness of underwriting principles, legal/liability knowledge, claims regulations, CPC compliance, and motor legislation.
* Methodical, structured approach with strong problem-solving skills.
* Excellent negotiation and decision-making abilities.
* Ability to work independently and manage workload effectively.
* Flexible, proactive, and highly motivated team player.
* Excellent communication and telephone skills.
Benefits
* Annual performance-related bonus.
* Hybrid work model.