Geographical Location: Arachas office, Naas.
Reports To: Team Leader
9month, Maternity Cover, full-time office based role.
The purpose of this role is to provide front of house service to customers in the office while also being the first point of contact on our phone lines and carry out administration duties.
This role provides first class service to our customers.
Role Accountabilities and Core Responsibilities
Activity Management
First point of contact for our phone lines, directing calls to the relevant parties
Providing a high level of customer service to our clients
Opening & distribution of post
Administration duties
Customer Service
Friendly rapport with customers as the first point of contact for Arachas
Welcome customers to the office location along with ensuring relevant documentation is completed on arrival
Team Collaboration
Collaborating with team members
Working alongside a team to ensure the company objectives.
Ensuring customer queries are directed to the relevant teams
Compliance
Ensuring all compliance standards are met
Requirements
Candidate must demonstrate the ability to work in a team environment.Strong communication skills are essential
Possess a positive, can-do attitude with the ability to adapt to and embrace change
Attention to detail.
Possess the ability to manage deadlines & prioritise workload.
The ability to prioritise workloads and adapt to unforeseen events.
A good degree of personal organisation and a structured approach to time and resource management
Person Specification
Experience working in a similar role.
Proficient in Office, including Outlook, Word & Excel
Friendly and assertive manner on the phone
Ability to develop relationships with insurers and clients.
Willingness to learn & develop.
Strong work ethic
Commitment to ongoing professional development
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