About the Role
This is a specialist position focused on enhancing key customer journeys through voice of the customer (VoC) activities.
1. Analyse customer feedback from various channels,
2. Determine areas that require improvement,
3. Leverage these findings to inform CX strategy development.
You will lead this initiative while collaborating closely with teams including digital operations marketing product as well as manage day-to-day activities such as reporting creating dashboards ensuring VOC complies GDPR requirements maintaining active knowledge field monitoring updates when needed act subject matter expert informing decisions influencing stakeholders making recommendations communicating solutions confidently:
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Maintenance Of Dash Boards Tracking Sentiment Journey Performance With Resources Provided For Leadership Team Report Development Based On Current Market Research Advice Business Case Recommendations Solutions Communication Benefits From All Data Providing Tools Surveys Feedback Reports And Audit Support Achieved At Meeting Goals Set By Management In Addition Giving Continuous Opportunities Growth Advancement Taking Input Personal Projects Career Path)
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