Job Overview:
The Ecommerce Technology Lead will be responsible for designing and implementing ecommerce systems and platforms in collaboration with vendors such as Magento, Shopify, SANA, Big Commerce, and others.
* Lead the design and development of ecommerce systems and platforms ensuring they meet business requirements and industry standards.
* Collaborate with vendors to integrate and optimize solutions using Magento, Shopify, SANA, Big Commerce, and other ecommerce platforms.
* Ensure scalability security and performance of ecommerce systems.
Vendor Collaboration and Management
Develop and maintain strong relationships with ecommerce vendors to ensure effective collaboration and service delivery.
Evaluate vendor performance and ensure compliance with service level agreements (SLAs).
Negotiate contracts and manage vendor agreements to optimise costs and service quality.
Product Team Collaboration and Alignment
Work closely with product teams to understand business needs and translate them into technical solutions.
Collaborate on the development of product roadmaps and strategies to support ecommerce initiatives.
Ensure alignment between technical solutions and business objectives.
Project Delivery and Management
Lead and manage ecommerce technology projects from initiation to completion ensuring timely delivery within budget.
Define project scope objectives and deliverables in collaboration with cross-functional teams.
Monitor project progress and address any issues or risks that may arise.
Security Compliance and Risk Management
Ensure all ecommerce solutions comply with industry standards and regulatory requirements.
Implement and maintain security protocols to protect sensitive data and systems.
Conduct regular audits and assessments to identify and mitigate security risks.
Site Performance Monitoring and Optimization
Monitor the performance of ecommerce systems and platforms to ensure optimal operation and user experience.
Identify and resolve performance issues to enhance site performance.
Implement improvements and upgrades to optimise system performance.
Monitoring Analytics and Reporting
Utilize monitoring tools and analytics to track ecommerce system performance and identify trends.
Generate reports and insights to support decision-making and continuous improvement.
Develop and implement strategies to optimise system performance and efficiency.
Customer Support and Satisfaction
Provide exceptional customer support to internal stakeholders and ecommerce users.
Address and resolve technical issues promptly to minimise disruption to operations.
Implement support processes and procedures to enhance customer satisfaction.
Backlog Management and Prioritisation
Manage and prioritise the technology backlog to ensure timely delivery of features and improvements.
Collaborate with product teams to define and refine backlog items based on business priorities and customer feedback.
Ensure clear communication of backlog priorities to development teams and stakeholders.
Monitor progress and adjust priorities as needed to align with business goals and objectives.