Overview
Sr. Content Developer role at Autodesk. Join to apply for the Sr. Content Developer role at Autodesk.
Position Overview: As a Sr. Content Developer at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality content is delivered to customers, empowering them to work through their inquiries including account management, downloads, purchases, refunds, and billing—so they can successfully adopt and use Autodesk's platforms with ease.
In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans to enable Autodesk to provide self-service solutions to customers by providing quality content to Autodesk support pages and to inform AI-driven help.
Responsibilities
* Collaborate with stakeholders, use customer insights to create audience-focused content plans that improve customers’ digital support experience. Design and implement programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time and delivery systems.
* Plan and execute content updates for the account management page to ensure seamless transitions and consistent user experiences, empowering customers to self-serve by managing their account-related activities and interactions with the platform.
* Proactively use data-driven insights to enhance content that increases consumption and findability. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, including search engines (SEO) and Large Language Models (LLM).
* Monitor and report on the effectiveness of content development; provide new content ideas and actionable recommendations. Guide and train CTS staff on best practices for content creation, focusing on efficiency and quality.
* Maintain working knowledge of topics related to account management, downloads, purchases, refunds, and billing to ensure content validity and effectiveness for customer self-service.
* Stay updated on content trends, emerging technologies, and best practices in content strategy; integrate relevant insights into the team to promote innovation and knowledge sharing.
Minimum Qualifications
* 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, handling the entire content lifecycle, including writing and editing customer-facing support content.
* Exceptional communication, project management, and stakeholder engagement skills; ability to translate strategic plans into clear tasks, prioritize effectively, and drive progress.
* Strong analytical and problem-solving skills.
* Self-driven with ability to work independently and collaborate across levels and locations.
* Understanding of customer support operations, knowledge management, and self-service strategies.
* Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models.
* Working knowledge of content governance principles and best practices.
* Willingness to attend global meetings across varying time zones.
* Experience in training staff on best practices for content creation is a plus.
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software—from green buildings and clean cars to smart factories and big movies. We help innovators turn ideas into reality, transforming not only how things are made, but what can be made.
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