SureLogik are partnering with a multinational organisation to hire a Senior IT Support Engineer who will take ownership of on-site technology support, ensuring reliable systems and seamless user experiences across desktops, servers, and business applications.Package:Salary: Circa €55,000PensionEAPMileage AllowanceThis role will be in a small IT team, responsible for 3 sites (2 in Dublin & 1 in Cork). Hybrid model in place with some remote work allowed, but candidates must be willing to travel to the Cork office a few times a month as part of their onsite requirement.What You’ll DoDeliver 1st and 2nd line support across all company-owned devices — desktops, laptops, printers, servers, software, and mobile devices.Manage and prioritise tickets raised via the corporate helpdesk, ensuring timely resolution and clear user communication.Support, install, and configure hardware, software, and network devices in line with central IT standards.Administer Microsoft environments, including Windows OS, Active Directory, DNS, DHCP, and Office 365.Maintain IT asset registers, handle equipment onboarding/offboarding, and manage hardware lifecycle/disposal.Document local systems, infrastructure, and business applications.Contribute to wider IT infrastructure and rollout projects in collaboration with central teams.Support internal and external events, ensuring equipment setup and technical readiness.Promote IT security awareness and compliance with corporate policies.What You’ll BringMinimum 3 years’ experience in an IT support or systems administration role.Strong technical knowledge of Windows Server, Microsoft 365, Active Directory, and networking fundamentals.Proven ability to diagnose and resolve hardware, software, and connectivity issues.Experience managing local infrastructure, including servers and network equipment.Excellent communication skills with the ability to explain technical concepts clearly.Highly organised and proactive, with a focus on delivering a great user experience.Nice to HaveExperience with IT asset management systems and helpdesk tools.Familiarity with patch management, backup procedures, or local database administration.Exposure to infrastructure rollout projects or multi-site environments.Relevant certifications (Microsoft, CompTIA, ITIL) are an advantage.
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