GET TO KNOW US
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
KNOW THE ROLE
Achieving your own targets
Improving your product knowledge and remaining up to date with beauty trends
Conducting appointments and elevating your artistry
Always demonstrating a customer‑centric approach
Managing the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth‑running of your business
Completing and distributing rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
Overseeing the execution of inventory checks, stock counts and visual merchandising
Accurately following health and safety procedures
Utilising retail management and team meetings to feedback on your counter’s performance
Ensuring that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
Motivating your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
Conducting weekly 121s and monthly reviews, championing your team’s ambitions to progress
Independently addressing any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
Know What We're Looking For
Passionate for makeup and skincare
Proven experience leading a team to success within the retail industry
Adaptable and confident with an ever‑changing environment
Positive and can‑do attitude
Strong communication and mathematical skills
Comfortable working towards and exceeding KPIs
Punctual and organised
Know How We Work
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community‑focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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