My Client's enterprise contact centre platforms play a critical role in connecting customers and clients with the right specialists to support their financial needs.You could be just the right applicant for this job Read all associated information and make sure to apply.As part of a broader cloud and technology modernisation programme, the organisation is reshaping how contact centre capabilities and associate desktop experiences are designed, delivered, and evolved.The Director of Architecture will provide strategic and hands-on architectural leadership across contact centre technologies and the associate desktop ecosystem.This role defines architectural direction, standards, and reusable patterns while working closely with product leaders, technology teams, business stakeholders, and fellow architects to enable scalable, future-ready solutions.Skills: 10+ years in engineering or architecture roles and at least 5 years operating as a solution architect.Deep domain expertise (5+ years) in one or more large-scale enterprise contact centre areas, including: Contact centre infrastructure IVR and AI-driven self-service solutions Enterprise CCaa S platforms Agent desktop platforms, agent assist tools, and workflow automation Operational capabilities such as workforce management, call recording with screen capture, and analytics Strong cloud architecture backgroundparticularly AWS and Azure.Experience shaping enterprise user experience strategies, particularly within complex, multi-channel environments.What Youll Deliver Define, evolve, and maintain contact centre and associate desktop architectures, including capabilities, reference solutions, design standards, patterns, and technical guidelines.Enable product and technology leaders by providing architectural clarity that accelerates value delivery for customers and operational teams.Establish and track meaningful architectural and solution metrics aligned to business outcomes, technology health, and people impact.Collaborate closely with agile product leaders, platform teams, and architecture peers to shape platform designs and long-term solution roadmaps.
xsokbrcEnsure all delivered solutions meet high expectations for quality, resilience, performance, and scalability.