AI Specialist - Join a dynamic team and take on a challenging role in content moderation. As an AI Specialist, you will be responsible for investigating and resolving reported issues, enforcing clients' terms of use, and providing exceptional support to our community of users.
Main Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients' terms of use by carefully monitoring reports of abuse on the site.
* Develop knowledge about client's products and community standards.
* Utilize market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Analyse and utilise relevant data to develop ways to improve the overall user experience.
* Recognise trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Skills & Competences:
Key qualifications for this role include:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Effective time management and prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills:
The ideal candidate will have:
* Fluent Swedish on a near-native level (C1-C2) in oral and written communication, with an in-depth understanding of culture and social trends in the region.
* Advanced English language skills (C1).
Benefits:
* Competitive salary.
* Relocation package provided if based outside Ireland.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to CPL's wellness programme.
* Tax saver and bike-to-work scheme.