MAIN DUTIES INCLUDE:Ø To ensure the smooth running ofall events in the Convention Centre.Ø To ensure customer satisfactionthroughout the organisation and running of all events and banquets.Ø To be fully familiar with thecomplaints procedure and that complaints are dealt with in a courteous andsympathetic fashion and reported to the Duty Manager if necessary.Ø To deal with and report any guest'scomplaints or problems to the hotel Operations Manager or General ManagerØ Make personal contact with eventorganisers and assist with any requests.Ø Report for duty on time andpresented in full uniform.Ø To ensure the team are presentedin accordance with the hotels grooming and hygiene policy and that full uniformincluding name badge is always worn.Ø To represent the hotel and thecompany in a professional manner.Ø To be fully aware of the hotel'sproducts and services and those of the competitive set.Ø Understanding of the hotel'sseasonality and periods of high demand.Ø Responsibility for the trainingemployees.Ø Create and update a training planfor all new employees.Ø To ensure customer service isconsistent throughout the department.Ø To prepare effective rosters whichmatch the business level of the Convention Centre and shifts are distributed.Ø To co-operate with colleagues andother departments to ensure the best possible service.Ø To comply with all accountingprocedures as defined by the accounts department.Ø Review function sheets on dailyand weekly basis and ensure any discrepancies are identifies prior to thefunction/event.Ø Maintain good relationships andclear communications with AV providers.Ø Co Ordinate all food requirementswith the kitchen, including accurate headcounts for preparation and plating.Ø Co Ordinate the ordering of allbar stock and communication of upcoming events and requirements to thepurchasing department.
Ø Assign areas of responsibility tosupervisors.Ø Communicate with the HR departmentin terms of recruitment needs, performance issues and employee grievances.Ø Ensure HR procedure is followedfor anyone exiting the company.Ø Observe service standards andreport back to C&B assistants providing corrective training wherenecessary.Ø Responsible for labour costswithin the department.Ø Carry out Responsible Serving ofAlcohol training with all employees and ensure all employees are aware of theregulations as set out in the Intoxicating Liquor Act.Ø Ensure routine cleaning of allareas of the Convention Centre ensuring tables and chairs are in good repair.
Ø Create cleaning schedules for thedepartment.Ø Maintain cleaning programme inoperation.Ø Note and report maintenance neededto the Maintenance Manager.Ø Secure keys, be fully aware of thekey security policy.Ø Whendealing with cash, you must always carry out the correct cash handlingprocedures, as set out by the hotel.
Ø Providetraining to the team on the company's cash handling procedures.Ø Your primary goal always must beCustomer CareØ To ensure a high standard ofpersonal hygieneØ To carry out the hotels customerrelation policy.Ø Ensure full knowledge with allhotel facilities, including opening and closing times and promote thesefacilities at every opportunity.Ø Ensure that eating and drinking isconfined to the staff canteen only.Ø To participate in all trainingprogrammes scheduled for you.Ø To participate in daily '10minute' standards training.Ø Be fully familiar with allPersonnel policies and procedures as set out in the Company Staff Handbook andto always abide by these.Ø To ensure all employees alwaysfollow company procedures.Ø To create and maintain departmentalSOP'sØ To always maintain departmentalstandards.Ø To attend andsupport hotel and departmental meetings as requested.Ø To participate in job chats andperformance appraisals.Ø To assist with meeting roomsset-up and service when requested.Ø It is agreed that flexibility of employees is fundamental tothe Hotel's ongoing progress.
It isagreed that flexibility within each job category/functional area will berequired by the Company and that there is full inter-changeability between alljobs in so far as is reasonably practicable.
Ø Secure and record lost and found property, following thecorrect procedures.Ø Review each function noting any problems or areas forimprovement.
Propose solutions.Ø Conduct pre function briefings.Ø Responsible for control and maintenance of all serviceequipment.Ø Place orders for any serviceequipment the needs to be replaced.Ø Liaise with maintenance, where applicable, on the smooth running andauditingof the hotels AV equipment and department.Ø Ensure all C&B Porters aretrained in AV operations and set up.Ø Responsible for the maintenanceand discipline throughout the department.Ø Ensure opencommunication is maintained at all times with all departments.
HEALTH &SAFETYØ To fulfil your obligations underthe Health & Safety legislation and any revisions or additional legislationmade thereto.Ø To ensure that reasonable care istaken for health and safety of yourself, other employees, guests and any otherpersons on the premises.Ø To keep work area tidy and safeand report any hazard, loss or damage to management.Ø To be aware of trained first-aidpersonnel on the premises and the location of first aid box.Ø To observe all safety rules andprocedures, including those laid down in the Safety Statement.Ø To carry out and promote fire andaccident/other safety drills as directed by the hotel safety officer.Ø To participate in all Health andSafety training scheduled for you.Ø To inform Management immediately ifyou are personally involved in any accident or incident on the hotel grounds orif you are witness to an accident or incident involving a third party.Ø To carry out duty managementshifts as required.