Job Role
The Coordinator Reports to the Care Manager/Clinical Nurse Manager
Conducts effective Coordination of Care Assistants to ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes.
A supportive and calm manner together with excellent organisation and communication skills are vital to excel in this role.
Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers required Morning, Afternoon and evening call times (As agreed in their care and support plan) and aligns with the agreed availability of Care Assistants.
To strive to achieve optimised scheduling that meets the needs of both customers and carers.
Duties
* Liaise with the Care Support team to ensure the right number of Care Assistants, with the right skills are recruited to meet the needs of the Business, Arrange cover for Care Assistants sickness, absenteeism or holidays.
* Accept, allocate and process new customers referrals for care and support promptly and effectively.
* Process Changes to customers' required care and support needs-after Effective conversation with the care manager
* Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
* Monitor the restoring of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/life balance.
* Schedule Care Assistants to provide care and support to customers. Work with other members of the Bluebird Care team to appropriately match Care Assistants to customers Taking Account of -
* Care Assistants skills, Experience and availability to safely deliver the care and support plan.
* The Customers Care needs
* Travel arrangements, routes and working patterns to make efficient use of Care Assistants time whilst meeting the needs of the Customer.
* Make required adjustments to rotas as required to provide cover for emergency situations, to cover staff holiday, sickness ect.
* Distribute staff rotas at agreed Intervals.
* Take part in On Call Rota weeknights and weekends
* Work with the office team to maintain up to date electronic and hand written records. Use systems to record Travel distances. Make sure that accidents and incidents are recorded and reported, and acted upon.
* Keep all Information about customers and their families secure and confidential
* Carry out general office duties, prepare reports as required by the registered manager.
* Talk to customers and their chosen representative about their care and support, taking account of different communication needs and level of understanding.
* Work with the Bluebird Care Team and other Health and Social Care professionals to deliver high quality homecare services and to make improvements where necessary.
* Work flexibly as part of a team and apply Bluebird Care Policies and procedures at al times
* 8:30AM -5:00PM available Monday - Friday .
This above list is not Exhaustive and additional duties may be required.
Knowledge And Skills
* Ensuring schedules are determined by fairness favouritism, They should prioritise equality over personal preference
* Understanding when a phone call is more efficient than an Email
* Understanding that the teams work is interconnected with scheduling effective communication is essential to keep operations running smoothly.
* Good understanding of the need of people of people who need care and support.
* Excellent Organisational Skills-proven ability to plan and organise workloads effectively so that customers receive the service expected
* Ability to maintain clear and accurate written records and follow statutory reporting procedures
* Understanding of what confidentiality means in relation to home care services and why this is important
* Good Administrative and IT skills, High level of accuracy and attention to detail
* Ability to communicate clearly and build positive working relationships with customers their families and other healthcare social professionals
* Good Telephone manner high level of accuracy and attention to detail
* Knowledge of what confidentiality means in relation to homecare services and why this is important
Essential Criteria
* Kind and Caring-Compassionate towards others who need support
* Professional and Respected -Excellent time keeper, reliable and understanding of professional boundaries. Dedicated to Non discriminatory care practice. This means respecting people suffering from a range of medical condition with different backgrounds and beliefs to your own.
* Innovative - strong problem solver, who thinks outside of the box to identify solutions and opportunities.
* Supportive - a Team Player and good communicator, with good emotional intelligence.
* Fun and passionate - understand that homecare can bring joy and happiness to a customers' day and strive to achieve this.
* Proactive, Enthusiastic, Energetic
Benefits
* Inclusion in company Bonus scheme after successful completion of probation
* Onsite Training
* On Call Weekend as scheduled additional payment
* Spectrum life Employee assistance program Health and wellbeing
* Training Support
* Progression
* Competitive Salary depending on experience
#J-18808-Ljbffr