The Opportunity
Are you passionate about improving workplace safety?
dulann is seeking a
Customer Success Manager / Health & Safety Systems Lead
to help our clients succeed in implementing and optimising digital EHSQ compliance systems. This hybrid role is perfect for an experienced
Health & Safety Professional
who understands systems-based compliance, and wants to take the next step into a
technology-driven leadership
position. Ideally you will currently be working as an
EHSQ Advisor/Administrator/Manager/Systems Lead
, and ideally you will hold a qualification similar to one of the following:
* An International Diploma for Occupational Health & Safety Management Professionals from organisations similar to NEBOSH,
* A Bachelor of Science (BSc) in Occupational Safety and Health from organisations similar to the Atlantic Technological University,
* A Higher Diploma in Safety, Health and Welfare at Work from organisations such as UL or UCC,A Higher Diploma in Safety, Health and Wellbeing at Work through organisations such as the Centre for Safety and Health at Work in University College Dublin.
The successful candidate will work closely with some of the world's leading organisations to guide them through their digital transformation journey — ensuring compliance with international standards and maximising the value they get from dulann's market leading EHSQ software platform.
About the Global Health & Safety Industry
The health and safety industry is rapidly evolving worldwide, shaped by stricter regulations, international standards, and emerging global trends. Organisations across all sectors face increasing pressure to manage occupational risks effectively, not only on-site but also in remote and hybrid work environments.
Frameworks such as
ISO 45001, OSHA standards,
and
EU Directives
set the foundation for workplace safety, while digital tools, data-driven risk management, and sustainability initiatives are transforming how compliance is managed.
This dynamic environment is driving strong demand for certified providers of
health and safety solutions, consultancy,
and
specialised training
— making the industry a critical component of global business strategy.
About dulann
dulann is a B2B SaaS company headquartered in Ireland and a trusted market leader in digital compliance management systems across the areas of: EHS, ESG, Quality, Maintenance & LOTO, Training, and eLearning.
For over 12 years, we've supported organisations in simplifying and digitalising their compliance operations.
As part of our global expansion, we opened our Software Development Office in Málaga four years ago.
dulann is debt free, investor free, and profitable, with a core team of 16 professionals. We are now seeking a dynamic, customer-focused individual who can combine technical know-how, health & safety expertise, and strategic insight to help our clients achieve lasting success.
Key Responsibilities
* Act as the primary contact for customer success, ensuring clients achieve their compliance and EHSQ objectives through dulann's digital systems.
* Lead client implementations of health & safety and compliance platforms, ensuring alignment with international standards such as ISO 45001.
* Advise clients on EHS best practices, digital workflows, and system optimisation.
* Partner with our Development, Onboarding, eLearning and Support teams to enhance platform functionality based on client feedback and regulatory needs.
* Deliver client onboarding, training, and ongoing support, building strong, trusted relationships.
* Use client insights and data to drive continuous improvement across customer success and product adoption.
* Contribute to renewals, growth, and retention, ensuring long-term client satisfaction.
* Stay up to date on emerging trends in safety, sustainability, and compliance technologies.
Ideal Candidate
* 3+ years' experience in Health & Safety, EHSQ Admin/Management, or Compliance Systems.
* Strong knowledge of ISO 45001, OSHA, or EU Health & Safety frameworks.
* Experience with digital safety or compliance software (implementation, management, or client-side usage) would certainly be an advantage.
* Excellent communication, training, and relationship management skills.
* Highly organised, self-motivated, and comfortable in a hybrid working environment.
* Fluency in English. We are also willing to consider a Spanish speaking candidate that wishes to be based at the Malaga office, however they must have excellent English.
* We are also of course willing to consider any candidate currently working in a similar role Customer Success role and wishes to improve their career with dulann.
What We Offer
* Competitive salary with performance-based incentives.
* Hybrid working model for enhanced flexibility and work-life balance.
* Ongoing training and development to grow your professional skills.
* A chance to build your career with an innovative company at the forefront of digital EHSQ compliance solutions.
How to Apply
If you're a proactive, target-driven professional with a passion for health & safety and technology, we'd love to hear from you.
If you are interested in having a conversation or applying in confidence, you are welcome to message our CEO Damian Donlon on LinkedIn. Alternatively you can also send your CV and a short cover letter explaining why you're the ideal candidate for this position to