Join our fabulous team at the Farnham Estate Spa & Golf Resort as Switchboard Operator
We are currently seeking a Switchboard Operator as the first point of contact over the phone to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
Provides prompt and courteous handling of all incoming calls and assistance for outgoing calls. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated Managers for immediate assistance.
About Farnham Estate
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities:
Provides prompt and courteous handling of all incoming calls and assistance for outgoing calls.
Assisting Reception Team in the recognition of all Farnham Estate guests, In House Guests and Non-resident Guests visiting the property.
Ensure all departments are aware of all guests needs prior to arrival that will lead to a unique, memorable and personal stay. This includes communicating guests: preferences, service and amenities, membership affiliation, events, interests, VIP status, relationships, pet information, previous stay information.
About The Role
Requirements
* Strong command of the English Language
* Experience in hospitality would be beneficial but not essential.
* Excellent Customer Service
* Welcoming friendly personality and manner
* Ability to prioritise and organise work
* Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
* Ability to maintain Hotels standards, policies and procedures.
* Maintain high concentration and make concise decisions, and follow up where required.
* Ability to work in a fast-paced busy environment.
* Handling of Lost & Found inquiries
* Ascertain caller's needs and comply with such to ensure caller's satisfaction.
* Other duties as required
Perks and Benefits of working at Farnham Estate Spa & Golf Resort
* Very competitive salary
* Free Carparking
* Complimentary, high-quality meals on duty
* Career progression opportunities across the Windward group
* Employee Assistance& Digital Wellness Programmes
* Complimentary, high-quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development including E- Learning platform
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Cycle-to-work scheme
* Refer a friend Scheme
About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join us today in Farnham Estate as a switchboard operator and become part of an award-winning team.
Required Criteria
Skills Needed
Salary
Not disclosed