Job Title: Customer Service Coordinator
Salary: Negotiable (depending on experience) + benefits
Location: Dublin City South
Contract: Full-time, permanent (37.5 hours per week)
Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you’ll play a key role in delivering an outstanding customer experience.
Responsibilities
* Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.
* Deliver excellent customer service by actively listening, empathising, and providing effective solutions.
* Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.
* Maintain accurate records of client interactions and communications using CRM systems.
* Produce and analyse client reports to monitor satisfaction and identify areas for improvement.
* Proactively engage with clients to provide updates, gather feedback, and build strong relationships.
Qualifications
* Previous experience in customer service, call centre, or a related role.
* Excellent communication skills, both verbal and written.
* Strong IT skills, including Microsoft Office; experience with CRM systems an advantage.
* High attention to detail and strong problem-solving skills.
* Ability to thrive in a fast-paced, collaborative team environment.
If you’re interested in this opportunity, please submit your CV to Emily Mason via the link below.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service, Administrative, and Consulting
Industries: Business Consulting and Services, Consumer Services, and Retail Motor Vehicles
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