Role Introduction:
The AA's Business Services division has grown considerably in recent years and provides roadside assistance services to a growing number of key clients. We are currently recruiting a Key Account Manager to support our growing customer base.
This role will primarily be relationship management of The AA's largest accounts, development of new large account business, tender completion through legal, financial and operational coordination.
Work location: Hybrid.
Key Responsibilities:
As the AA business continues to evolve, so too will the responsibilities of this role evolve and change over time. The primary responsibilities and focus areas for this role will include the following:
* Key B2B customer relationship management and support.
* Account planning for renewal and new business growth.
* Compiling tender responses, working with legal, finance operations and senior management to ensure alignment of the business proposition to the customer needs.
* Monthly account review meeting with key customers and presentation of customer critical KPI performance.
* Liaise with representatives of the association of European breakdown providers, ARC Europe, to both update them on our recent developments and receive updates from them on pertinent matters relating to upcoming or current bids for contracts for breakdown provision across Europe.
The Candidate should have the following:
Minimum qualifications, experience & skills:
* Experience with sales, particularly B2B, ideally on large scale accounts.
* Proven experience with new business development is essential with demonstrable problem-resolution and negotiation skills.
* A third-level qualification in a business discipline would be a distinct advantage.
* A minimum of 3 years' experience in customer-facing roles is essential
* Automotive industry knowledge an advantage. Excellent presentation skills are a requirement, as is demonstrable customer relationship management experience
* A good knowledge of Microsoft Office platforms is required (Word, Excel, PowerPoint and Outlook)
Additional Required Key Skills & Attributes:
* A dynamic and driven individual who is highly adaptable and can thrive in a rapidly changing organisation.
* An excellent self-starter with the ability to own and drive their work independently while collaborating effectively where required internally.
* A positive can-do attitude and someone who can bring innovative solutions to the table on any challenges that may arise.
* A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines.
* Ability to think strategically while executing directly at high quality and pace.
* Ability to rapidly flex and reprioritise according to the ever-changing needs of the business and the entrepreneurial culture of the AA.
* A highly organised individual with ability to plan and prioritise workloads effectively.
* Strong analytical skills and commercial acumen.
* Excellent drive, enthusiasm and commitment and a keen interest in developing their career.
* Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.
* Resilient and can cope with high pressure work environment.
* Individual with strong people skills who will be a role model for the AA teams and behaviours.
About the AA
The AA (Ireland) is Ireland's premier motoring organisation, established over 115 years ago. With headquarters in Dublin, the company currently employs approximately c.770 people across Ireland and is regulated by the Central Bank of Ireland for its insurance operations.
Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Travel Insurance, AA Approved Used Cars and AA Car Servicing.
More information on the AA is available on our website:
Job Types: Full-time, Permanent
Pay: Up to €70,000.00 per year
Work Location: Hybrid remote in New Mallow Rd, Commons, CO. Cork