Unlock Long-Term Success for Enterprise CPQ Customers
Our mission is to guarantee the prosperity of ServiceNow's CPQ solutions for our esteemed clients. As a Senior Customer Success Manager, you will oversee the long-term success of a portfolio of high-value CPQ customers. You'll serve as a trusted advisor to executives and technical stakeholders, guiding them through onboarding, adoption, AI enablement, and expansion strategies.
Key Responsibilities:
* Customer Relationship Ownership: Serve as the strategic technical advisor and trusted partner for assigned CPQ accounts.
* Guiding Onboarding: Provide program-level guidance during onboarding, ensuring implementation partners and customer teams are aligned.
* Technical Support During Deployments: Support customers during deployments with consultative guidance on architecture, integrations, governance, and change management.
* Driving Technical Success: Deliver technical expertise across APIs, data flows, integrations, and scaling strategies.
* Enabling Customers with AI: Advise customers on how to leverage ServiceNow's AI and automation capabilities within CPQ and across their workflows.
* Ensuring Adoption and ROI: Track usage, identify opportunities for feature expansion (including AI features), and provide actionable recommendations to demonstrate measurable business value.
Requirements:
* 12+ years in technical customer success, technical account management, or solution advisory roles with enterprise SaaS products (CPQ, CRM, eCommerce preferred).
* Influence and guide executive sponsors and technical stakeholders.
* Technical expertise with APIs, integrations, SaaS architectures, and AI/automation capabilities.
* Experience supporting onboarding and enterprise-scale SaaS implementations.
Join Our Team of Experts