API Technical Support Engineer - Messaging Platforms - Global Tech
Why this role?
This is your chance to work on high-impact, low-volume Tier 3 support cases where your technical expertise really matters. You'll gain exposure to global-scale messaging technology, APIs, and enterprise integrations, while building strong cross-functional connections with engineering and product teams.
What's in it for you?
* Annual salary up to €79,000 pro rata
, paid weekly (PAYE contract)
* Contract running until
August 2026
* Hybrid setup: 3 days onsite in Dublin
* Work with enterprise-scale messaging platforms at a global level
What you'll bring
* 2-4+ years' experience in technical or engineering support
* Strong knowledge of
APIs
,
integrations, and backend troubleshooting
* Comfortable communicating with both technical and non-technical stakeholders
* Analytical mindset with solid problem-solving skills
* A proactive, hands-on approach and eagerness to learn
What you'll be doing day to day
* Troubleshoot and resolve complex API and integration issues for enterprise customers and partners
* Act as the go-to contact for technical escalations on messaging platforms
* Collaborate closely with product and engineering teams to improve tools and processes
* Own your ticket queue, ensuring cases are managed and handed over smoothly across global teams
* Join a weekend support rotation roughly once every six weeks
Ready to take the next step?
Apply now and let's start the conversation.