Job Title: Delivery Performance Manager
We are seeking a seasoned logistics professional to oversee the delivery of our last-mile operations. This is an exciting opportunity for a motivated individual to make a tangible impact on customer satisfaction and operational efficiency.
Key Responsibilities:
- Ensure timely and accurate delivery performance across all routes
- Coordinate with drivers, depot staff, and customer service teams to resolve delivery queries and issues
- Monitor key performance indicators (KPIs) and report on service performance and operational improvements
- Collaborate with cross-functional teams to implement process enhancements and optimize customer experience
Requirements:
- Proven experience in logistics operations or last-mile delivery coordination
- Strong communication and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Proficiency in MS Office and logistics systems
What's on Offer:
- A competitive salary and benefits package
- Opportunities for career development and advancement
- A dynamic and supportive team environment
As a key member of our logistics team, you will play a vital role in ensuring seamless delivery operations and delivering exceptional customer experiences.