Job Title: Service Manager
Location: H&H, Waterford.
Job Type: Full-Time
About the Role:
We are seeking an experienced and motivated Service Manager to lead our Aftersales Service Department. This role is crucial in ensuring operational efficiency, maximum profitability, and a first-class customer experience. You will oversee both the technical and administrative teams, maintaining a strong focus on quality control, customer service, and team leadership.
Key Responsibilities:
* Lead and manage the daily operations of the service department to ensure profitability and efficiency.
* Collaborate closely with Aftersales team members, Technicians, Sales Managers, and the Parts Department to ensure smooth daily operations.
* Maintain high levels of customer satisfaction through excellent service delivery.
* Inspire and guide the service team, encouraging ownership, initiative, and professional development.
* Supervise job card preparation, ensuring correct technical documentation, service checklists, and accurate standard times.
* Coordinate with the Parts Department to ensure timely availability of required parts.
* Oversee workshop scheduling and monitor workflow to ensure optimal productivity.
* Perform quality checks on customer vehicles in line with company procedures.
* Handle customer queries and complaints promptly and professionally, maintaining a log of all interactions.
* Work closely with the Sales Department to prioritise vehicles for delivery.
* Process warranty job invoicing, obtain manufacturer pre-approvals, and follow up on claim credits.
* Maintain ongoing communication with manufacturers regarding technical queries and updates.
* Review and close Work In Progress jobs efficiently.
* Ensure timely resolution of breakdown issues and arrange alternative transport where necessary.
* Manage damage assessments, liaise with insurance companies, and ensure all necessary documentation is completed.
* Conduct daily meetings with service, technical, and parts staff.
* Ensure workshop and vehicle storage procedures are followed, including daily vehicle security.
* Update and maintain diagnostic systems and parts ordering platforms.
* Cover for key service staff in their absence.
* Carry out test drives with customers to identify and resolve vehicle issues.
Requirements:
* Proven experience in a similar service management role within the automotive industry.
* Strong leadership, organisational, and communication skills.
* Excellent technical knowledge and understanding of service department processes.
* Ability to manage customer expectations and deliver excellent service.
* Experience liaising with manufacturers and processing warranty claims.
* Working knowledge of diagnostic tools, technical databases, and parts ordering systems.
* A full, valid driving licence is essential.
Ready to drive success with us? Apply now and take the lead in delivering excellence in automotive service.
Job Type: Full-time
Pay: €40,000.00-€50,000.00 per year
Work Location: In person