Cloud Support Administrator and Engineer
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Position Summary
The Cloud Support Engineer performs tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. This includes supporting multiple cloud providers such as AWS and Azure, as well as technical platforms like M365 and Databricks.
Responsibilities
* Design and plan cloud infrastructure and solutions based on customer needs.
* Implement and deploy cloud solutions, setting up infrastructure and configuring services.
* Manage and maintain cloud systems, monitor performance, troubleshoot issues, and ensure smooth operation.
* Provide Tier II support for Client Collaboration applications and M365 services, including administration and disaster recovery for multiple M365 environments, with a focus on the EU region. Support cloud adoption through migration services.
* Manage security of cloud infrastructure and applications, monitor threats, and respond to incidents.
* Oversee data backup and recovery processes.
* Optimize cloud infrastructure and application performance, resource usage, and service delivery.
* Monitor and control cloud service costs, optimizing resource utilization to reduce expenses.
* Ensure compliance with relevant EU laws, regulations like GDPR, and organizational policies.
* Collaborate with IT professionals to integrate and align cloud services with organizational strategies.
Skills & Qualifications Required
* Minimum 5 years of experience in cloud engineering.
* At least 2 years of experience with AWS and Azure, with relevant certifications.
* Minimum 2 years of hands-on system management experience.
* At least 5 years of hands-on experience managing SharePoint Online and other M365 services such as Teams and OneDrive.
* Knowledge of Power Platform administration (Power BI, Power Apps, Power Automate).
* Proficiency with Python, Bash, and PowerShell.
* Excellent verbal and written communication skills.
Skills & Qualifications Preferred
* Experience with HITRUST.
* GCP experience.
* Experience with Databricks.
* Infrastructure as Code (IaC) experience, especially Terraform.
* Kubernetes and Containers-as-a-Service (CaaS) experience.
* AI/ML experience.
About Milliman
Milliman has been independent for over 77 years, providing market-leading services in areas such as retirement funding, healthcare financing, risk management, regulatory compliance, data analytics, and business transformation. Our team includes actuaries, clinicians, technology specialists, and administrators, offering expertise across various sectors including employee benefits, investment consulting, healthcare, life insurance, financial services, and property and casualty insurance.
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