What You Can Expect :
General :
* Handle clients and shipments from a to Z (From booking to financial settlements).
* Manage import and export processes.
* Managing international shipping logistics for large shipments by working with customs agents, shipping companies, and other third parties.
* Coordinating transportation arrangements.
Customer Service:
* Understanding the client's business and shipping needs to provide comprehensive logistics solutions.
* Develop strong relationships with clients to ensure their satisfaction and repeat business.
* Communicating with customers regarding shipment details and delivery schedules.
* Negotiate and arrange transport of goods with shipping or freight companies.
* Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.
* Resolve any issues that may arise during shipping, such as delays or damaged goods.
Administration:
* Tracking shipments using a software system.
* Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.
* Maintaining records of all incoming and outgoing shipments.
* Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.
Accounts :
* Assists with the identification of cross sell/up sell opportunities to the customers.
* Responding to tender requests and providing quotations.
* Coordinating with shipping companies to negotiate rates and schedules for shipments.
* Statement reconciliation and ensure carriers are paid on time.
* Understand and input applicable financial components of shipments for proper billing of customers.
Freight Forwarding:
* Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
* Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
* Know the complete and accurate information (Shipper's Instructions) to be received in writing from the Shipper for every consignment.
Road Transport:
* Understanding of the regulations of Road transport.
* Understanding of the most often used vehicles and documentation required for road movements – domestic and international.
* Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).
* Awareness of Safety and Security/Cargo crime during transportation of goods.
* Calculation of freight rates on a per loading metre basis.
Dangerous Goods:
* Understanding the responsibility of different parties in the Supply Chain, liability, and risk management
* Understanding requirements of marking dangerous goods, labelling, plates, and placarding.
* Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.
* Understanding of the specific documents required for a hazardous shipment for all Modes of transport.
Skills
* Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
* Excellent Interpersonal and communication skills.
* Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.
* Excellent organisational skills to balance and prioritise their workload and meet deadlines.
* Excellent customer service skills to maintain and grow the Company's client base.
* Ability to accept and effectively cope with change.
What You Bring:
Experience
* Previous experience in sales and marketing or customer service.
* Previous experience in the freight/transport industry.
* Experienced user of MS Office applications and IT Systems.
* Customs knowledge/experience.
* Working knowledge of Azyra desirable (full training will be provided).
Education
* Master's or bachelor's in business development, business management, business administration, logistics, transportation, or related field desirable.