Discover Your Future at Osprey Hotel – Where Every Day is a New OpportunityOur Hotel:The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland's Ancient East.Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey HotelReporting directly to the Hotel Manager, you will be a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 2 – 3 years senior hotel reception experience. You will demonstrate excellent customer service, team leading abilities as well as the initiative required to multi task in this busy environment.Day to day responsibilities will include:Responsibility for the efficient running of the front office activities ensuring highest standard of customer service provided by all team membersResponsibility for training and development of existing and new members of staff through use of SOP'sSupporting the front office team including the night teamMaintaining procedures and implementing new procedures if / when necessaryManaging payroll budgetDrive upselling of all departmentsDealing with guests and fellow colleagues on a constant daily basishandling feedbackOther duties as requiredAbout The RoleThe ideal candidate for this position:Must have previous experience in a similar role in a hotel or at minimum 2 years senior receptionist experienceBe courteous and focused on providing a consistently high standard of serviceMust be a team player with the ability to multi taskMust be standards driven and detail orientatedMust possess excellent communication and interpersonal skillsCommunicate fluently in English (written & oral).The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved).Required CriteriaSkills NeededAbout The CompanyFounded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.Company CulturePREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.Company BenefitsPREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.Just some of the benefits of working with us:Great Place to Work AccreditedAwarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024Awarded 'Best Workplace in Ireland 2024'Awarded 'Best Workplace for Women in Ireland 2024'Awarded 'Best Workplace for Health & Wellbeing 2024'Awarded 'Outstanding Employer' by Failte IrelandShared accommodation available if requiredExcellent working environmentLearning & development opportunitiesCareer progression opportunitiesCompetitive salaryStaff uniformEmployee discount rates as well as friends and family ratesBreakfast, lunch and dinner options providedNewly refurbished staff canteenAnnual housekeeping awards including overall employee of the year and quarter yearSummer and Christmas partyFlexible working hoursExcellent hotel staff rates across Ireland, UK & Continental EuropeEmployee assistance programmeDiscounted health InsuranceFree car parkingHealth insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration eventsSalaryNot disclosed