Job Title
Homeless Services Manager
About the Role
This position involves providing essential social services to individuals experiencing homelessness.
The successful candidate will be responsible for leading a team and building capacity within it.
They will also participate in the recruitment and induction of staff, as well as line manage and provide support and supervision to staff.
Key Responsibilities
* Lead a team and build capacity within it.
* Participate in the recruitment and induction of staff.
* Line manage and provide support and supervision to staff.
* SUPPORT TRAUMA INFORMED PRACTICE
* Model leadership behaviours and embed a positive values-led culture.
* Develop and implement a proactive approach to working with individuals who are at risk of homelessness or homeless.
* Ensure the day-to-day operations of the service run smoothly and in accordance with policies and procedures.
* Carry out administrative and financial procedures in accordance with organisation policies.
* Ensure that administration and recording systems are developed and in place and appropriately operated.
* Oversee the use of database systems in place including PASS (Pathway Accommodation & Support System).
* Ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in place.
* Deal with maintenance issues and ensure the upkeep of the facility.
* Ensure that clients are consulted and involved in the operation of the project to the greatest practical extent.
* Work in line with NQSF (National Quality Standards Framework for Homeless Services).
* Process and deal with complaints in line with policy and procedure.
* Provide regular reports on performance and other issues, as required.
* Ensure a safe, welcoming and friendly environment is established and maintained in the operation of the service.
* Develop and implement a proactive and flexible approach to client engagement.
* Ensure that assessments are carried out in a professional, sensitive and appropriate manner.
* Oversight of referral process.
* Operate a care and case management primarily focused on assisting and supporting people to exit emergency accommodation and homelessness into long-term housing and accommodation.
* Support the team in supporting clients with behaviours that challenge in line with the principles of Trauma Informed Practice.
* Support the key working process ensuring it supports clients to access local services such as housing, welfare, medical, education and training and employment services.
* Be proactive in addressing difficult or problematic situations as they arise in a sensitive and direct manner within the framework of the organisational policies and procedures.
* Ensure that appropriate and effective procedures are in place for communication and consultation with clients including supporting the organisation's policy of encouraging client involvement in a wide variety of ways.
* Support the development of the service in the future.
* Work effectively and in collaboration with Galway City and County Councils and where necessary the HSE.
* Communicate effectively and respectfully with colleagues and clients.
* Develop and maintain positive and mutually beneficial relationships with relevant external agencies.
* Contribute to the fostering of positive relations with the local community and in particular with those living in the immediate neighbourhood by responding to enquiries made to the project.
* Report on work and activities to funders as appropriate.
* Maintain health and safety standards.
* Foster a Health and Safety culture.
* Work positively and effectively as a member of a team and the wider organisation.
* Attend and contribute to Homeless Services Leads team meetings and other meetings as required.
* Participate in regular supervision and annual appraisal and assist in job-related training needs.
* Continuously learn and develop professionally through participating in training and workshops.
* Adhere to all of COPE Galway's policies and procedures.
* Participate in on-call management duties.
* Carry out any other reasonable duties as requested.