Social network you want to login/join with:
Responsibilities:
* Provide technical support to Client employees and contractors in person.
* Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
* Diagnose and troubleshoot technical issues according to client standards.
* Document issues, troubleshooting steps, and resolutions in the ticketing system.
* Advocate for the customer by owning the issue and facilitating technical support from the initial contact to resolution.
* Escalate unresolved complex issues to appropriate support teams.
Key Qualifications:
* Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation.
* Excellent English-language oral and written communication skills.
* Exceptional time management and multi-tasking skills.
* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment.
* Ability to maintain composure and customer-service focus in stressful situations.
* Motivation and ability to work as part of a distributed team.
* Conceptual understanding of IP networking and basic network troubleshooting skills.
* Conceptual understanding of multi-tiered and web-based information systems architecture.
* Experience providing hardware and software technical support for Macs, iOS devices.
* Experience troubleshooting macOS and iOS operating systems.
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