Customer Services Administrator – 10 month contract
Zurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers.
We are looking for a highly motivated individual with excellent communication skills.
Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.
Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role.
Please talk to us at interview about the flexibility you may need.
This role may be available part-time or full time.
We want the most suitable people for our roles and recognise that some may not be available full time.
Discuss flexibility at interview.
Your Role
Ensuring that our customers come first.
Dealing with clients/members and brokers/employers and other stakeholders over the phone.
Processing a number of client/member requests through the new business stage / life cycle of their policies, ensuring requests are processed in accordance with product rules and the company's processes and procedures.
Complaints handling.
Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work.
Your Skills and Experience
Excellent interpersonal and communication skills, particularly on the phone.
Ability to work in a dynamic team environment.
Well organised, results driven and capable of working to tight deadlines.
Good working knowledge of Outlook, Microsoft Word, Excel.
Third Level Qualification in relevant area (TBC).
Willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.
Previous experience in a customer-facing role (advantage).
Additional Information
Primary work location is Blackrock.
Position is Dublin-based.
The work is office based for at least the first four to six months.
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