This position is a permanent one so it is not suitable for students.
Supervisor required to assist the manager ensure our customers receive a high level of customer service and food quality. We are a day time operation so no night shifts.
Role of cafe supervisor would include:
* Welcoming customers into Sugar and Spice warmly and efficiently while seating them or directing them to the take out area.
* Contribute to the front of house team, nurturing respect, inclusivity & efficiency to enable the team fulfill the companies mission.
* Ensure the cafe area, barista area, deli area and customer bathroom facilities are clean, tidy and stocked up continuously throughout the day.
* Operate the barista station keeping it clean, tidy and restocked at the end of the day.
* Operate the deli station keeping it clean, tidy and restocked at the end of the day.
* Operate the till station keeping it tidy.
* Operate the floor (waiting tables) while communicating with the kitchen & wash up to ensure efficiency. Operate a 10 minute wait time once the order goes to the kitchen.
* Handle customer complaints appropriately and effectively following company procedures
* Communicate with the kitchen & bakery in a timely and respectful manner to ensure areas are stocked up.
* Follow operational procedures as outlined in each area daily.
* Train new employees as they come in to ensure consistency in operations
* Report any machine or equipment faults to management in a timely way.
* Keep waste to a minimum and record waste daily.
* Ensure HACCP checks are completed, recorded and filed away daily.
* Ensure all cleaning duties are carried out daily and signed off.
* Keep on top of stock levels by communicating low stock as required.
The candidate should
* At least 2 years experience in a similar role
* Flexible to work weekend and weekdays
* Have a bubbly personality, excellent communication skills & the ability to create a great team which is inclusive and respectful.
* Have excellent customer service skills
* Eager to implement new ideas & interested in current trends
* Have the ability to work on their own initiative and follow company procedures
* Have an ambition to progress in their career
Job Types: Part-time, Permanent
Benefits:
* Employee discount
Ability to commute/relocate:
* Bun Clóidi, County Wexford: reliably commute or plan to relocate before starting work (required)
Experience:
* Similar role: 2 years (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person