Job Role Overview
We are seeking a Customer Service Ambassador to deliver exceptional customer experiences through proactive and customer-focused service delivery. This role involves managing store orders, coordinating courier bookings with the logistics team, handling Proof of Delivery (POD) documentation, and providing administrative support using Microsoft Excel and Word.
Key Responsibilities:
* Respond to customer inquiries and process store orders via phone, email, and chat.
* Accurately enter and track orders using internal systems.
* Liaise with the logistics team to book couriers and monitor delivery schedules.
* Manage POD documentation, ensuring completeness and resolving any issues.
* Maintain detailed records of customer interactions and order history.
* Generate and update reports using Microsoft Excel (e.g., delivery logs, order summaries).
* Prepare customer communications, templates, and internal documents using Microsoft Word.
* Collaborate with the sales and warehouse teams to ensure timely fulfilment.
* Resolve customer issues with professionalism and empathy.
Required Skills and Qualifications:
* Minimum 1 year experience in a customer-facing role required.
* Further education in business, administration, or logistics is an asset.
* Strong communication skills, both written and verbal.
* Proficient in Microsoft Excel (e.g., spreadsheets, basic formulas) and Microsoft Word (e.g., formatting, templates).
* Excellent attention to detail and organizational skills.
* Ability to multitask and manage time effectively in a fast-paced environment.
* Team-oriented with a proactive and solution-focused mindset.