Key Role Responsibilities
Acts as a role model at all times by demonstrating the core values
Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
Investigating maintenance problems and finding solutions where possible, to include:
Managing basic lock and key issues e.g. reprogramming and resetting keys
Investigating basic heating and radiator problems
Investigating power supply problems at a basic level
Fixing leaks through isolating water supply
Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
Responsible for your own health and safety and that of all colleagues
Reporting in the handover/security handover book all issues encountered during the night
Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
Conducts and logs room and communal area inspections as required
Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested.
Working schedule: 4 days on, 4 days off.
About You
You should be equipped with a solid general education, showcasing both written and numerical proficiency. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential. Your repertoire should include excellent customer service skills, honed through significant experience in accommodation, hospitality, leisure, or reservations/membership environments. As a self-starter, you must possess the ability to motivate yourself, yet also thrive as a strong team player capable of autonomy and taking ownership. Demonstrating exceptional organizational abilities, multitasking prowess, and meticulous attention to detail is crucial. Being self-aware and culturally attuned, you should adapt your relationship-building, communication, and negotiation skills to suit diverse audiences. Lastly, your enthusiasm to consistently deliver exceptional stakeholder experiences and a commitment to continuous self-improvement should be evident.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
Equal Opportunities
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.
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