Job description
CUSTOMER SUCCESS ANALYST | SANTRY | PERMANENTDo you have experience coordinating commercial customer service and preparing customer success reports?A leading manufacturing company is hiring a Customer Service Analyst for a permanent, office-based position. Standard hours are 8:30 AM to 5:30 PM, Monday to Thursday, and 8:30 AM to 4:00 PM on Friday.ON OFFER|
1. Competitive salary with bonus
2. Pension scheme
3. 20 days of annual leave
4. Engaging company events
5. Clear career progression opportunities
YOUR ROLE|Reporting directly to the Customer Service Manager, you will coordinate operational and administrative processes related to customer orders and complete reports on customer success.KEY RESPONSIBILITIES|
6. Take charge of operational and administrative order processes, including quotations, invoicing, job costing, and documentation, ensuring that all information is accurately recorded in internal systems.
7. Arrange and coordinate orders efficiently, ensuring adherence to compliance and service level agreements.
8. Liaise with customers regarding customer care through calls and emails, striving to exceed expectations for service excellence and satisfaction.
9. Collaborate with stakeholders to provide updates on kpi's for customer service, including on-time delivery, forecasting, and sales.
REQUIREMENTS|
10. A minimum of 2 years of experience in a similar role
11. 3rd-level degree in data-related or business support qualification
12. Strong knowledge of the freight forwarding sector, with hands-on experience in international road freight and/or air or sea freight.
13. Solid understanding of CRM systems and processes.
14. Proficient in Microsoft Office, in particular Excel
15. Proven ability to multitask in a fast-paced team environment
16. Exceptional customer service skills.
If you are ready to take the next step in your career, send your CV to Lisa in the Dublin Branch to apply for this opportunity