Job Title: Duty Manager / Guest Relations Manager
Location: Parknasilla Resort & Spa, Sneem, Co. Kerry
Job Type: Full-Time | Flexible Shifts Required (Early/Late/Weekends).
About Us
Set amidst 500 acres of lush tropical vegetation, woodlands, and coastal walks, Parknasilla Resort & Spa is a luxurious 4-star destination offering guests an unforgettable experience. With a long-standing reputation for excellence, we are now seeking a passionate and proactive Duty Manager / Guest Relations Manager to join our well-established management team.
This is a fantastic opportunity for an ambitious hospitality professional eager to grow within a vibrant, busy, and highly respected resort.
Key Responsibilities
* Oversee and support the day-to-day operations of the resort in collaboration with the senior management team.
* Take full operational responsibility during your shift, ensuring smooth service delivery across all departments.
* Maintain a visible presence throughout the property, especially during peak times such as check-ins/outs & meal services.
* Lead, manage, and motivate a team of up to 30 staff members during peak hours.
* Provide hands-on assistance across departments including Front Office, Food & Beverage, Housekeeping, and Spa where necessary.
* Deliver a consistently exceptional guest experience, resolving issues promptly and professionally to ensure complete service recovery.
* Work closely with the Food & Beverage and Front Office teams to ensure high standards of service and presentation are upheld.
* Monitor and enforce adherence to SOPs and operational standards in all areas.
* Act as the go-to contact for all guest relations queries, special requests, and VIP handling.
* Ensure all public areas, guest facilities, and back-of-house zones are clean, safe, and up to brand standard.
* Attend and contribute to daily team briefings and maintain an effective handover system to ensure continuity between shifts.
* Conduct regular walkthroughs and inspections of the property, ensuring fire exits are clear, signage is up to date, and all areas are guest-ready.
* Support stock requisitions and equipment access outside normal hours.
* Participate in training and mentoring of junior staff, supporting their professional development.
Candidate Requirements
* Minimum of 2 years’ experience in a Duty Manager or similar supervisory role in a busy 3-star or 4-star hotel.
* Strong knowledge and background in general hotel operations.
* Previous Front Office and guest-facing experience is an advantage.
* A natural leader with excellent communication and people management skills.
* Ability to think on your feet, make decisions under pressure, and handle challenging situations with discretion.
* A team player who is also confident working independently.
* A genuine passion for guest satisfaction and a commitment to delivering memorable experiences.
* Flexibility to work a variety of shifts including evenings, weekends, and holidays.
If you are an ambitious, dedicated, and service-driven hospitality professional, we would love to hear from you. Apply now and take the next step in your career at Parknasilla Resort & Spa.
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