At John Sisk & Son, we’re more than a construction company, we’re a family‑owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.
Service Desk Technician
The Service Desk Technician role is responsible for the customer‑facing and first‑line support role within the Service Desk. The role works with incidents and requests to ensure they meet service level agreements and achieve customer satisfaction.
Responsibilities
Provide 1st‑level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
Liaise with 2nd‑level technical support staff to ensure support response times are within agreed limits.
Installation and configuration of approved hardware, software and mobile devices.
Creating, updating and flagging knowledge base articles as required.
Clearly communicate technical solutions in a user‑friendly and professional manner.
Keep users informed of call status if requested.
Site attendance as required.
Deliver, tag, set up and assist in the configuration of end‑user PC hardware, software and peripherals.
Co‑ordinate timely repair of PC equipment covered by 3rd‑party vendor maintenance agreements.
Escalate issues to the Service Desk Management team.
Qualifications
Desktop Operating Systems.
Basic hardware for PCs.
Basic Active Directory.
Basic Office 365 administration.
Service Management system.
A+ certification – preferred.
MCSA/MCITP certification – desirable.
ITIL Foundation – preferred.
Benefits
Competitive salary.
26 days annual leave plus additional company days.
Pension and benefits.
Unlimited learning and development opportunities.
Equal Opportunities
We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process. All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland.
We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don't hold back; we want to hear from you.
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