EZ Living Furniture was founded in Galway in 1998. We are a family-run Irish retailer operating nationwide, offering a full online shopping experience with delivery throughout Ireland. We are the largest independent furniture retailer in Ireland, employing almost 400 people.
We are looking for an experienced customer-facing sales agent who is comfortable driving sales and delivering an exceptional customer experience.
Responsibilities
1. Ensuring that EZ Living Furniture customers receive high-quality telephone service at first point of contact, effectively dealing with requests, answering queries, and processing each issue/order to a satisfactory conclusion.
2. Engaging with prospective and existing customers via live chat, email, and telephone to ensure they receive exceptional service and to identify potential new sales opportunities.
3. Capturing all potential inquiries and converting them into confirmed sales by maximizing sales opportunities through upselling, cross-selling, and promotional offers.
4. Following up with leads who have shown interest but did not complete the purchase through various channels.
5. Collecting and reporting feedback to improve products, services, and customer satisfaction.
6. Identifying and escalating priority issues and providing follow-up support where necessary.
7. Processing repair requests, service issues, and appropriate after-sales follow-up actions, liaising with customers and stores accordingly.
8. Supporting team collaboration in all aspects of the role.
Why Join Us? Please take some time to look us up on Glassdoor
* Discount card for goods and services across Ireland
* Taxsaver transport card
* Fun, fast-paced & high-energy work environment
* Culture of developing and promoting from within the company
* Our Bonus Scheme
* Our Educational Support Scheme
* Our Discounted corporate rate health care
* Our free Employee Assistance Programme
* Our wellbeing initiatives like our Bike to Work scheme
* Continuous professional development with dedicated training resources
Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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