Teamworx is delighted to be recruiting a Front Office Manager for a newly opening 4-star hotel in Dublin City Centre.
This role offers an excellent opportunity for a seasoned Front Office Manager, Guest Relations Manager, or an Assistant Front Office Manager ready to advance their career.
Key Responsibilities:
1. Oversee all front office pre-opening tasks, including recruitment, training, and SOP implementation.
2. Manage all front office and guest relations operations to ensure a welcoming, efficient, and enjoyable environment for guests.
3. Supervise check-in/check-out procedures, maintaining high service standards.
4. Handle guest feedback, respond to reviews across platforms, and implement service improvements.
5. Coordinate special events, group bookings, and room allocations with the Reservations Manager.
6. Maintain key control and oversee guest room security for safety.
7. Drive upselling initiatives and support revenue strategies with relevant departments.
8. Ensure compliance with health & safety, legal regulations, and hotel policies.
9. Oversee billing procedures, cash handling, and credit policies.
10. Promote the hotel, its offerings, and local activities to enhance guest experience.
Requirements:
1. Minimum two years' experience in a senior front office or guest relations role in a quality hotel.
2. Passion for delivering outstanding guest service with a customer-focused approach.
3. Strong leadership, problem-solving, and organizational skills.
4. Excellent communication and interpersonal skills with a friendly demeanor.
5. Proficiency in front office systems.
6. Knowledge of OTA systems is advantageous but not essential.
7. Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.
Salary: €45,000 + Bonus
Benefits include staff discounts, gym membership, TaxSaver benefits, and career growth opportunities within a luxury hotel environment.
If interested, apply today or contact Sarah (Head of Hospitality) or Maurice (Commercial Director) at 045 898 037 for more information or a confidential chat.
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