Job Description
As a content moderator, you will be responsible for ensuring the quality and integrity of content on our social media platform. We are seeking a highly skilled professional with excellent communication skills to join our team in Dublin.
Key Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce community standards by carefully monitoring reports of abuse on the site.
* Become knowledgeable about client products and community norms.
* Use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
* Recognize trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Required Skills and Qualifications:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management & prioritization skills.
* Ability to consistently hit KPIs on time.
Benefits:
* Chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided.