Dublin Field Based Service Engineer - with CSSD experience - Wassenburg Medical Ireland Applications to: Employment Type: Full-time Benefits: Contributory Pension Scheme, Employee Assistance Programme, Private Health InsuranceAbout Us:Wassenburg Ireland Ltd is a leader in delivering solutions for the cleaning and disinfection of flexible endoscopes. Based in Santry, Dublin, we specialise in:In-house professional training in high-end washer disinfectors and drying/conditioning cabinetsSales and implementation of our product range across Ireland's healthcare sectorClinical support, customer education, and endoscope project planningNationwide servicing and validation from our expert teamJob Description:Wassenburg Medical is seeking an experiencedField Service EngineerwithCSSD experienceto join our growing team in Ireland. You will play a pivotal role in providing comprehensive support for a variety of advanced medical equipment, including instrument washers, steam sterilisers, endoscope reprocessing systems, low temperature sterilisers, and ultrasound decontamination systems.Key Responsibilities:Equipment Installation & Support:Perform installation, commissioning, and validation of equipment such as including SMEG instrument washers, Matachana steam sterilisers, Wassenburg WD440 Pass Through Endoscope Washer Disinfectors, DRY 300(D) Drying & Storage Cabinets, and STERRAD low-temperature sterilizers.Conduct preventative maintenance and provide timely repairs to medical devices and related equipment.Offer clinical support to ensure proper operation and usage of medical equipment.Customer Interaction & Relations:Establish and maintain positive relationships with clients by delivering exceptional customer service and technical support.Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues efficiently.Provide ongoing training to hospital staff on the use of medical equipment, ensuring compliance with regulatory standards.Documentation & Reporting:Liaise with customer support administration for the processing of service reports, invoicing, and related documentation.Maintain accurate records of all activities and service interventions in compliance with company procedures.Compliance & Quality Standards:Ensure all service activities are carried out in line with Wassenburg Medical's quality standards and relevant industry regulations.Continuously update and improve knowledge on industry best practices and emerging technologies.Role Requirements:CSSD Experience is a must, with a deep understanding of hospital and clinical sterilization practices and workflows.Technical Background:Ideally, a background in engineering ( mechanical/electrical) or service/maintenance technology .Field-based experience with medical devices or electronic equipment .Qualifications:Applicants should hold a national trade qualification or further education in Engineering or Service/Maintenance Technology.Qualified validation engineer (Eastwood Park or equivalent) is highly desirable.Skills & Competencies:Excellent communication and customer service skills, with the ability to build strong, trusting relationships with clients.Strong troubleshooting, analytical, and problem-solving skills.Ability to handle both electrical and mechanical components of medical equipment.Organizational skills and the ability to work efficiently under pressure.Flexibility and willingness to travel as required for field-based tasks.A full clean driver's license is required.Desirable Experience:Knowledge of hospital and CSSD operations and how sterilization equipment integrates into these workflows is an advantage.What We Offer:The opportunity to work in a specialized field of medical technology.A chance to contribute to a company that is well-established with ambitious growth plans.A role that combines technical expertise with customer interaction and satisfaction.Excellent opportunities for personal and professional development in a fast-paced and growing environment.Why Work With Us?Pension contribution after 6 monthsPrivate medical insurance after 6 monthsPerformance related commission planCompany vehicleLaptop, Tablet & Phone22 days holidaysFull support and trainingOpportunities for professional development and growth.Collaborative and supportive work environment.If you're passionate about medical technology, haveCSSD experience, and want to be part of an exciting and dynamic team, please apply today by sending your CV to