Customer Service Representative Job Summary
This is an exciting opportunity for a Customer Service Representative to join our team. As a key member of our sales and customer care teams, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats. Your primary goal will be to understand customers' needs and provide tailored solutions that meet their expectations.
In this role, you will work in a fast-paced environment, handling multiple tasks simultaneously while maintaining high levels of engagement and rapport with customers. You will also have the opportunity to develop your skills and expertise across different communication channels, including sales, email, and chat.
We are looking for candidates who are passionate about delivering outstanding customer service, results-driven, and eager to learn and grow with our organization. If you have excellent communication and influencing skills, are highly proficient in English, and possess a strong team spirit, we would like to hear from you.
Key Responsibilities:
* Answering inbound calls from new and existing customers.
* Providing expert guidance and support for health insurance inquiries.
* Building rapport and maintaining high levels of engagement with customers.
* Ensuring all customer service standards are delivered.
* Meeting individual targets and ensuring all service levels are met.
Requirements:
* A Third Level Qualification or 1-2 years in a Customer Service or Sales role.
* Customer focused and committed to delivering sales and first-class service.
* Results focused with a proven ability to work in a fast-paced target driven environment.
* Excellent communication, influencing & customer service skills.
* Highly proficient in written and spoken English.
* Strong team spirit and ability to demonstrate initiative and self-motivation.
Benefits:
* Ongoing training and development opportunities.
* Hybrid working model (working from home and office-based work).
* Onsite restaurant and parking facilities.
* Sports and social club.
* APA qualifications paid for along with support and training provided during the exam cycle.
About Us:
We are an equal opportunities employer and welcome applications from candidates with disabilities. We are committed to making any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum.