Practice Manager
Lakeside Veterinary Hospital | GalwayFull-time (40 hours per week)Salary up to €44,000 DOE
About the Role
Lakeside Veterinary Clinic in Galway is seeking an experienced and motivated Practice Manager to join our team on a full-time, permanent basis. This is a key leadership role within the practice, offering a varied and engaging workload with both operational and front-of-house responsibilities.
As Practice Manager, you will play a central role in the smooth day-to‑day running of the clinic, working closely with leadership and central support teams. The role combines hands‑on reception cover with management duties, making it ideal for someone who enjoys being actively involved in both client‑facing and operational aspects of practice life.
What You’ll Be Doing
As Practice Manager, you’ll be play a key leadership role in supporting the Clinical Director with the day‑to‑day management and long‑term development of the practice. You’ll be part of the management team, driving improvements, fostering collaboration, and ensuring the smooth running of all non‑clinical operations.
This is a role for someone who thrives on responsibility, leads by example, and is passionate about making a positive impact on both the team and the business.
Your core responsibilities will include:
Practice Operations: Overseeing all support functions within the practice to ensure they run efficiently and effectively, with strong communication and clear leadership.
Leadership & Culture: Setting a professional standard and being a role model for the wider team.
Project Support & Innovation: Supporting initiatives from the Clinical Director and wider Group, encouraging fresh ideas and full team engagement.
Policy & Compliance: Ensuring that all group policies and procedures—financial and non‑financial—are implemented, followed, and respected.
Office Management: Managing the day‑to‑day running of the practice environment.
Staff Management: Leading, supporting, and developing the practice team.
Finance: Managing cash flow, banking, and day‑to‑day financial processes.
Collaboration: Working closely with the Business Support Manager and Head Office to ensure strong communication and alignment across teams.
Marketing & Development: Driving business development, local marketing efforts, and engaging with company representatives around promotions and materials.
Community & Charity Engagement: Managing practice involvement with local charities and community initiatives.
Recruitment & Talent: Liaising with the Talent Partner to manage recruitment needs and attract great people.
Employee Relations: Supporting HR processes and helping resolve staff concerns with professionalism and care.
Customer Care: Handling and resolving customer complaints with empathy and efficiency.
Additional Duties: Taking on other responsibilities as required by the Clinical Director or senior management.
Applicant Requirements
Our ideal candidate would have a background in Veterinary/Healthcare with strong leadership skills seeking to take the next step in their professional career. It is important to present well to the Veterinary and support teams, ensuring cooperation in achieving targets and be able to follow what is required in the job specification.
We are also looking for the following in all eligible candidates:
Proven leadership/management experience in a service driven environment (Veterinary is preferred)
Training in practice management is also an advantage but not essential
Strong people skills and effective communication skills are essential
Friendly, fair and compassionate personality
Excellent leadership skills, with a proven track record of delivering results
Aligned with IVC Evidensia’s core values
Influencer who can collaborate with others whilst not afraid to challenge the status quo
Additional experience in business or finance management would also be beneficial but not essential
You will need to be a dynamic and resilient individual driven to deliver excellence who can stay focused and positive despite setbacks. A positive outlook with confidence and belief in your own abilities is key.
Benefits - Subject to Pro Rata
We recognise that our people are fundamental to the success of our business. Investing in our staff, premises and processes is at the heart of what we do. In addition to a competitive salary, you will also benefit from:
Work Life Balance
22 days annual leave
Birthday Leave (paid day off on your birthday)
Focus on Employee Wellbeing
Paid Maternity Leave Package
Paid Paternity Leave
Cycle to Work Scheme
Full access to EAP and Wellbeing Centre
Paid Bereavement Leave
Company Sick Pay
Development
Funding of any Certificates / Diplomas / PhD’s you may want to pursue
Career Progression Opportunities, both clinical and non‑clinical
Professional Memberships
VCI membership paid
VDS cover paid
Additional Benefits
Annual Pay Reviews
Pawesome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
Employer Pension Contributions
Free Flu Inoculations
Discounted Veterinary Fees
Opportunity to join company programmes (LGBTQ+, Wellbeing Champions, Nurses Committee, Clinical Board and many more)
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