The Shannon Springs Hotel has a fantastic opportunity for an experienced
Hotel Receptionist
to join our expanding team on a full-time basis.
If you are looking to progress to the next step of your career, we would love to hear from you.
What does the role entail?
* Greeting and welcoming guests on their arrival into the hotel
* Checking in and out guests and ensuring that all information required is recorded
* Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
* Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
* Building on the great relationship with the other departments
* Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
* Dealing with enquires, requests and questions in a friendly and professional manner
* Following up on Group Bookings, Packages offers etc
* Liaising with accounts department and ensuring that billing is accurate and correct.
* Planning ahead, checking future business and confirming reservations.
* Following up on emails and where necessary make relevant bookings
What are we looking for?
We are looking for someone who:
* Has previous experience as a Receptionist in a Hotel.
* Working knowledge with Hotsoft is advantageous..
* Excellent people skills
* Is willing to learn something new and not be afraid to ask questions
* Cares enough about their new role that they will follow up on queries and enquires
* Understands the importance of communication and is fluent in English
* Exceptional customer service skills and will represent the hotel professionally at all times.
* Have full permission or hold a valid visa to work in the EU.
Note :
This role will involve working evenings and weekends.
WHAT WE CAN OFFER YOU:
* Weekly Pay
* Company funded educational programmes
* Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
* Advanced online training programs through our E-learning personal development platform
* Employee Social Events to celebrate our teams success together
* Industry leading complimentary meals on duty and barista style coffee
* Save money and be healthy with our Bike to work scheme
* Xmas savings club
* On site parking