At our organization, you can make a difference every day.
About the Role
A Senior Liability Claims Manager will achieve operational and quality targets by establishing where the fault lies in employers liability, public liability and motor liability and driving them to economic settlement or trial.
* You will make recommendations and lead settlements of third-party claims.
* You will use your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives.
You will report directly to the Head of Injury & Liability Claims, supervise and motivate the team to achieve operational and quality targets and deliver the company customer service proposition.
Key Responsibilities
* Providing the most effective and efficient negotiation and settlement service for claims.
* Acting as a point of referral to colleagues and customers, providing expert advice and guidance.
* Overseeing audits of Panel Investigators & external Claim Handling Providers to ensure quality service.
* Guiding and coaching new team members to increase professional and technical capability.
* Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
We've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us and we'll give you all the tools, flexibility and learning opportunities you need to do it.