Senior Sales Associate Job Description
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We are seeking a highly skilled and experienced Senior Sales Associate to join our dynamic retail team. The successful candidate will be responsible for providing exceptional customer service, guiding and coaching team members, and driving sales by monitoring key performance indicators.
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About the Role
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* This is a pivotal new role that requires strong leadership skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced retail environment.
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* The Senior Sales Associate will act as a role model, inspiring and guiding team members with dedication, integrity, and genuine warmth.
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* The role involves delivering premium, genuine, and tailored customer service experiences that exceed customer expectations.
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* You will work closely with the store leadership team to ensure clarity of business plans is cascaded throughout the team.
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* Providing an in-depth knowledge of our brand and products to customers and team members is also an essential part of this role.
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Your Skills and Qualifications
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* Prior experience of supervising a team
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* Strong background in a customer-facing role ideally within a premium or luxury environment
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* Ability to guide and coach others
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* Flexibility and ability to adapt to changing priorities
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* Excellent communication and interpersonal skills
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* Excellent organisational and decision-making skills
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* Able to excel under pressure
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Benefits
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* Business wear allowance
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* Employee discount up to 75%
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* Sales and service bonus scheme
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* Refer a friend bonus scheme
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* Long Service bonus scheme
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* Contributory pension scheme
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* Structured training and development programs
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* Employee Assistance Programmes: Retail Trust and Life Works
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* 25 days of holiday
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What We Offer
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We value diversity and promote equality of opportunity for all candidates. Every individual will be treated with respect. We want to hear from you if you feel you can add to our culture and have a learning mindset.
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