What this job involves:This position reports to the Building Operations Coordinator (BOC) and is responsible for managing day-to-day helpdesk requests, reactive moves, and churns while demonstrating high-level security awareness and knowledge of emergency evacuation procedures. You will handle operational expertise including trouble ticket responses, IT equipment setup assistance, and small works covering painting, plumbing, electrical, and carpentry tasks. This role contributes to JLL's business objectives by ensuring efficient building operations, maintaining health and safety compliance, and supporting the facilities team to deliver excellent service that enhances client satisfaction and operational continuity.What your day-to-day will look like:Handle helpdesk requests and answer trouble tickets while assisting IT support with new hire equipment setup on desksPerform small works including painting, locks, handles, door closers, plumbing, electrical, carpentry, deliveries, and collectionsComplete general janitorial duties including unblocking toilets, rubbish removal, and replacing defective light bulbsManage internal moves and churns while understanding and complying with site health and safety requirements at all timesWear suitable PPE where required and understand all risks associated with undertaken tasks while carrying out relevant risk assessmentsConduct building fabric audits and support BOC and facilities team while maintaining BMS/system knowledgeCollate monthly utility meter readings and assist security personnel on occasion as needed.Required Qualifications:Minimum 3 years of experience including good DIY skills with some carpentry skills and basic electrical knowledgeMinimum leaving certificate education with problem-solving and decision-making abilitiesExcellent verbal and written communication skills with spreadsheet and word processing proficiencyCustomer-focused approach with assertive communication style and cultural awareness and sensitivityExperience dealing with helpdesk requests and trouble ticket systemsUnderstanding of health and safety requirements with ability to work safely and carry out risk assessmentsKnowledge of PPE requirements and emergency evacuation procedures.Preferred Qualifications:Licensed building technician certification or relevant trade qualificationsExperience with BMS (Building Management Systems) and utility managementBackground in facilities management or building operations environmentsKnowledge of internal moves and churn processes in corporate settingsExperience with building fabric audits and maintenance proceduresUnderstanding of IT equipment setup and support processesFamiliarity with security procedures and protocols.Location:OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.