We are seeking a highly skilled professional to take on the role of Operational Strategist. This position will play a key part in delivering business transformation initiatives and supporting projects that drive strategic change.
The successful candidate will be responsible for:
* Delivering priority-driven projects across multiple internal and external systems, ensuring seamless integration and alignment with company objectives.
* Collaborating closely with stakeholders to resolve queries efficiently and deliver customer-centric solutions.
* Supporting operational functions across parallel projects, mentoring team members as required to ensure effective knowledge sharing.
* Analysing business requirements, recommending solutions, and documenting to required standards.
* Working closely with project stakeholders to implement transformational and compliance changes, focusing on thorough testing cycles.
Requirements:
* A minimum of 3 years' experience in an Operational Analyst or similar role, preferably within the banking sector.
* Excellent stakeholder engagement and relationship management skills.
* Proven problem-solving and change management abilities, with experience across multiple functions.
* Strong communication, influencing, and negotiation skills.
* Experience in formulating and executing Business Acceptance Testing strategies.
* Familiarity with cards products and processing is desirable.