Account Access Customer Service Agent - UKI CL13
Join to apply for the Account Access Customer Service Agent - UKI CL13 role at Accenture UK & Ireland.
Position Details
* Working shift: 24/7 rotational shifts, including weekends and bank holidays
* Contract: 40 hours/week
* Location: Onsite, Ballsbridge, D4 (Fully office-based role)
Conditions
* Must be over 18 years of age
* Sponsorship is not available for this role
* Night shift work requires completion of a health assessment and fitness to work night shifts
Primary Responsibilities
This program focuses on enabling account recovery for users who are locked out due to compromise, incorrect disabling, or forgotten passwords. It involves customer care and investigative work to facilitate account recovery.
About Accenture
Accenture is a global professional services company providing strategy, consulting, digital, technology, and operations services, with a presence in over 120 countries and approximately 459,000 employees.
Inclusion and Diversity
We promote an accessible, inclusive, and welcoming workplace. Please contact us for reasonable accommodations during recruitment.
Qualifications
* Proficiency in English; additional language skills are required and will be tested
* Bachelor’s Degree
* 1-2 years call center experience in customer support via phone, email, and chat
* Experience with fraud detection/prevention is desirable
* Experience in B2C customer service
* Excellent communication, attention to detail, and problem-solving skills
* Resilience and stress management skills
* Ability to work independently and in a team
* Strong analytical and decision-making skills
Working Environment
* Service delivery and target-driven environment
* Flexibility to work different shifts, including weekends
* Ability to meet deadlines with quality focus
* Maintain integrity, confidentiality, and professionalism
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job functions: Project Management and Management
* Industries: Healthcare, Non-profit, Government
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